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Shipping Information

Jennie and Vera’s Cookies takes great care in packaging your cookie order. We ship UPS Next Day, 3-Day, 2-Day and Ground Monday through Thursdays. Orders placed by 1PM Central Standard Time Monday through Thursday will be processed the same day, to insure the package is received within the time frame requested. Orders placed after 1PM Central Standard Time Monday through Wednesday will be sent out the following day (refer to chart below). Orders placed on Thursday after 1PM and Friday will be held until the following Monday to ensure quality products received. We cannot have packages in transit over the weekend, so please do not select a ship date that is a Friday, Saturday, or Sunday. However, if there is a need for a Saturday delivery, with an order placed before Thursday 1PM, this could be accommodated for an additional $12.50 above the regular shipping fee selected.

Jennie and Vera’s Cookies are baked on-demand and do not contain artificial preservatives or flavors, and must be consumed in ten days from receiving the cookies. THEREFORE, JENNIE AND VERA RECOMMEND EXPEDITED SHIPPING TO THE EAST AND WEST COAST VIA 3-DAY, 2-DAY OR NEXT DAY AIR to ensure freshness and quality delivered in each and every cookie. Jennie and Vera’s Cookies is located in the Chicagoland area and recommend ground for local shipping as well as to surrounding states of Illinois. Shipping rates are determined by the size and weight of the order and the destination of the shipment.

Be sure to add your daytime telephone number in case Jennie and Vera have any questions about your order.

UPS generally requires a signature for delivery, but it is up to the discretion of the driver. If you do choose to have a signature there will be an additional $2.25 charge. If you have an arrangement with UPS for them to leave packages without a signature, then they will do so. If not, they will generally require a signature, unless they feel the package will be safe if left at your door. Deliveries to businesses occur between 8am and 5pm and deliveries to residences occur between 8am and 7pm, Monday through Friday.

Delivery Signatures

If you choose to select the option to have the carrier leave the package without a delivery signature, you agree to indemnify and hold the carrier and Jennie and Vera’s Cookies harmless from any resulting claim.

International Shipments

Jennie and Vera’s Cookies does not ship internationally at this time. Click here to e-mail us for special request shipments to Canada or Mexico to see if your request can be met. Please understand only UPS next day air would be available for shipping any Jennie and Vera’s Cookies products to Canada or Mexico.

Tracking Your Order

Jennie and Vera’s Cookies’ carrier UPS will send a status and/or confirmation e-mail with your tracking number which is provided by QuantumView Notify. If there is a problem with your order, please click here to e-mail us.

Tax

Sales tax of 1.75% will be added to addresses within Illinois for anyone purchasing product with an Illinois address. Anyone ordering from out of state and shipping to another state—including shipping to Illinois—would not be charged tax.

Shipping Rates

Jennie and Vera’s Cookies shipping rates are based on real time UPS Published Rates. Any questions please contact UPS at 1-800-PICKUPS or visit the UPS Website at www.ups.com to access this information.

Shipping Scheduling

For orders shipping Ground, refer to chart below for an estimate of time in transit. Ground orders may be delivered anywhere from 1 to 8 business days after you place your order, depending on delivery location. Remember UPS only delivers on business days! For expedited delivery see shipping chart below.

  If ordered by 1:00pm CST on Monday If ordered by 1:00pm CST on Tuesday If ordered by 1:00pm CST on Wednesday If ordered by 1:00pm CST on Thursday If ordered by 1:00pm CST on Friday If ordered by 1:00pm CST on Saturday If ordered by 1:00pm CST on Sunday
Shipped Via Next Day Air Tue. Wed. Thu. Fri. Tue. Tue. Tue.
Shipped Via 2 Day Air Wed. Thu. Fri. Wed. Wed. Wed. Wed.

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Photography by Ally Gruener Photography